Client Support Specialist (2025-08)

Tai Koo, Hong Kong

Background

We are seeking a Client Support Specialist to join us. This role requires an individual who excels in communication, client servicing, and problem-solving. The ideal candidate will act as the primary liaison between the company and our clients to provide excellent services. Customer support and troubleshooting with a high level of professionalism and a customer-centric mindset.

Provide prompt and professional 1st level support to clients, addressing their inquiries and resolving simple issues efficiently to ensure high levels of client satisfaction.
Escalate and collaborate with 2nd level technical teams on complex issues, ensuring effective resolutions for our clients.
Document client communication and case resolutions for future analysis.
Conduct continuous monitoring of our supported systems (websites, mobile apps, and online applications) to proactively identify and mitigate potential issues.
Eager to explore and adopt AI tools to improve quality and efficiency.

Requirements

Higher Diploma or any related disciplines
Minimum 2 years of proven experience in customer support or client servicing field, preferably in development vendor(s).
Excellent communication and interpersonal skills, with the ability to engage effectively with different parties to build rapport and trust.
Proactive and problem-solving oriented, with a strong focus on delivering exceptional client service.
Comfortable using AI tools to enhance service quality and work productivity.
Proficiency in Cantonese and English; additional language skills are a plus.
Exceptional organizational and planning skills, with the capacity to manage multiple priorities and maintain detailed documentation.
Candidates with more experience will be considered for more senior positions.

What We Offer

Join us and enjoy:

Career Growth: We believe in helping our team grow professionally. You will have ample opportunities for career progression in our high-performing team.
Supportive Culture: Join a workplace where collaboration, innovation, and respect are at the heart of what we do.
Attractive Benefits: Enjoy performance-based bonuses, medical insurance, generous leave policies (Birthday, Anniversary, and Caring Leave). Plus, don’t forget the free good coffee.
Meaningful Work: Make a real impact by advancing your career and driving our success - empowering diverse industries to help businesses thrive and serve the people who rely on them by using our solutions.

Ready to contribute to our mission and elevate your career? Submit your full resume, along with your salary expectations and availability. We can't wait to explore the possibilities with you!

All applications will be treated in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be notified for an interview.